This was the first time Kahal had been to be groomed and we were worried that Bev wouldn't be able to manage him due to his size, Honestly I shouldn't have worried. We have always found that he needs to be allowed time to contemplate anything new and he usually does as you ask. Bev, without being told about this, did just that and hence no problems. I wouldn't hesitate to recommend Woofs, they are real dog lovers therefore care about your dog while they are with them. It has taken us a long time to find a groomer that we could trust. Look no further, Woofs is definitely the one for us!!!